frequently asked questions

Below are the questions we get asked most frequently. If you have a specific query or question see if you can find the answer below, if you can’t find the answer give us a call or send us an email here 

Do you need access to water & power?

Yes please. If you cannot provide access to water and power please advise us during the booking process.

Do you have insurance in case you cause any damage to my car?

Yes we have public liability insurance up to £1 million so in the very unlikely event that we damage your car you have total peace of mind. You can view our insurance certicate here

What payment methods do you accept?

We accept cash or credit/debit card, you can also pay with Apple Pay & Google Pay.

What are your payment terms?

Payment should be made immediately on completion of the valet.

How long does a valet take?

That depends on what valet you have chosen. Our basic valets typically take 60-90 mins, our signature valets can take over 4 hours. We will advise you before we start how long it will take and inform you throughout if its going to take longer. Please note that adverse weather can affect the time taken to valet your vehicle.

What areas do you cover?

We cover a 10 mile radius from Frodsham, so that would include places like Warrington, Northwich, Runcorn, Helsby, Chester and anywhere in between. Or anywhere inside the circle below.

Do you charge extra on top of your advertised prices because you travel to me?

No. the prices on our website and advertising is the price you pay, our travel expenses are included in that price.

I have a few issues in my car with things like pet hair or badly stained seats, is this something you can help with?

Yes. As well as mobile valeting services we offer a number of add-on services that go beyond a standard car cleaning service. You can find out more about those here.

If you can’t find the specific service you need, give us a call, there’s very little in relation to car cleaning that we can’t do. 

How much does a valet cost?

Again it depends on what valet you require. Our cheapest and quickest valet is £49 and takes 90 minutes.

Why should I valet my car instead of taking it to a car wash which is much cheaper?

The short answer is, a professional valeter will clean you car to much higher standard than a drive through or machine car wash. The aim of our valeting service isn’t to clean your car, its to enhance it to make it look like new we therefore believe you get better value for money and long term benefits (your car looks newer and cleaner for longer) from a valet than you would from a car wash.

With our service being mobile, you can also enjoy the convenience of not having drive anywhere to get your car cleaned, you can sit back, relax watch a movie and by the time it ends your car will be spotlessly clean!

Where are you based?

Frodsham, however we cover most surrounding areas with our mobile valeting services.

How do I make a booking?

There are number of ways you can book a valet appointment….

 

Send an email to : hello@carfreshvaleting.com 

Or you can fill out the form on our contact page and we will get in touch with you. 

You can also send us a message through Facebook and Instragram Messenger or through Whatsapp. 

 

Do I need to empty my car before you arrive?

Yes, please remove any personal belongings from the car before our arrival. 

What happens if the weather is bad?

Bad weather conditions might sometimes prevent us from going ahead with some services included in your package. In such instances, we will look at either rescheduling the whole appointment or do as much as possible on the day and come back another day to finish the valet. We leave it to the discretion of the valeter to decide what is doable on the day and to discuss it with you directly. Any change to your appointment for weather reasons will not incur any charges.

Can I cancel my booking?

Yes, please give as much notice as possible, at least 24 hours is ideal. You can cancel your booking by calling, emailing or texting us.

Can you remove scratches from my car paintwork?

That depends on the severity of the scratch. We can remove minor surface scratches with a machine polisher (if the scratch is just in the top/clear coat of the paintwork). We are not a scratch repair specialist and would most likely advise you to contact a body repair shop.

Where should I park my car?

All we need is a space next to your car to park safely, legally, and without disturbing traffic.
If the package selected also includes an interior clean, we also need to be able to open the doors securely on both sides.

still have a question?

Send us an email to hello@carfreshvaleting.com or call us on 07540 357576 and we’ll answer it for you

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Fill out the form below and we will call you back to arrange an appointment time to suit you.

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