Terms and Conditions

INTRODUCTION

Company: Car Fresh Valeting

Service: The Company provides a mobile valeting service where a valeter visits your home or workplace and valets your vehicle.

The Company provides Car Valeting Services and the Company is a car valeting operator.

THE WEBSITE www.carfreshvaleting.com

Terms: By accessing any part of the website, you indicate that you accept these website terms

Amendment of terms: The terms and conditions are subject to change at any time, and effective upon posting on the website. It is advised you check back regularly in the case of any amendments.

Website access: All areas of the website are open to everyone.

Responsibility: You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them.

Website availability: While we try to ensure the website is normally available twenty four hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the website is unavailable at any time or for any period.

Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk.

GOVERNING LAW AND JURISDICTION

These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

MAKING A BOOKING

Operator Terms and Conditions: By placing a booking and having it accepted by an Operator you are entering into an agreement between yourself and the Operator company that accepted the booking.

Making a booking: Enter your vehicle location using the form located on most pages of the website. Enter the details of your vehicle and select your package requirements. Once completed we will contact you by phone, email or text message to confirm your booking. We may from time to time ask a few additional questions that weren’t captured when you filled out the website form. 

Booking Amendment and Cancellation: Once we have confirmed your valet appointment you may cancel and amend your booking up to 24 hours before the start of the appointment. If you wish to cancel or amend your booking, you may also contact us by phone, text or email. There are no cancellation fees if you provide at least 24 hours’ notice, however we reserve the right to recoup our costs if you cancel with less than 24 hours’ notice or are not present at the agreed apponitment time.

Service Delivery and Timings: Estimated times for us to arrive and complete the services requested are only estimates. Whilst we endeavour to as time conscious and prompt as possible, we do not guarantee that bookings will be completed within the estimated times.

Making your car available: When entering into this agreement, you understand that it is your responsibility to make your vehicle available. This includes making your vehicle keys available, having your vehicle in working order and providing enough space for our vehicle and valeter to work safely.

Working conditions: We ask that a safe and legal working environment is provided to the valeter. This does not include commercial car parks or shopping centres, resident parking you do not have rightful access to, a busy/unsafe road, caravan sites, etc. Using a car park which the valeter needs to pay to gain access to is not acceptable.

DISCLAIMER:

Car Fresh Valeting reserves the right to adjust the price quotation subject to inspection of the car. Excessively dirty cars may incur a surcharge. The valeter will inform you at the time and before he commences any works.

Should baby seats need to be removed as part of an appointment, please note that our valeter is NOT responsible for securely fastening them back into place. Please also note that baby seats are not cleaned as part of standard packages. Please speak directly to the valeter when they arrive if you would like to discuss this further.

Prices quoted are for a maximum of seven seats, and do not apply to vehicles which are not cars. Your quote might need to be readjusted if your vehicle had more than seven seats or is a bigger vehicle.

Our products are car-safe, but not food-safe. As such, our valeting options DO NOT include any living quarters in motorhomes, camper vans, HGVs, etc. 

For health and safety reasons, our representatives are not allowed on ladders. As such, the roof of tall vehicles would not be valeted. 

Car Fresh Valeting offers a range of car safety checks – these are solely advisories and not designed to replace the consultation, maintenance or advice from qualified mechanics. If you are concerned about the legal road safety of your vehicle, you should always follow the manufacturer’s advice for your make and model and contact a qualified mechanic should you require any legally required checks, repairs or maintenance. Car Fresh Valeting can not be held liable for the legal or road safety condition of your vehicle at any time or as a result of our car safety check advisories.

PAYMENT:

Payment The Company uses an internationally recognised company called Sum Up to process all credit and debit card payments. Receipts for payments are available on request.

Card payments: Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to (60) days to be deducted from your bank account or charged to your credit or debit card. All card payments are processed by Car Fresh Valeting, please contact us should you have any payment related queries.

BOOKING MAINTENANCE AND CUSTOMER FEEDBACK

General: We welcome any feedback and want to help our customers. In the case of any questions or problems, please send us an email to hello@carfreshvaleting.com  In the event that you are dissatisfied with the quality of any services provided by an please consider providing feedback by emailing us. The feedback is an important part of our quality control and helps us to improve.

Compensation, disputes & refunds: If you are dissatisfied with the quality of the services provided and wish to seek a return visit to correct the issues, you are requested to contact hello@carfreshvaleting.com to provide feedback within 48 hours of your booking being completed. We will strive to make sure any complaints are resolved fairly promptly an fairly.

WEBSITE TERMS OF PERMITTED USE

You are permitted to use the Platform for your own personal non-commercial use on the following basis:

You must not misuse the webiste by or attempt to hack it in any way

The copyright and other intellectual property rights (such as text, graphics, data, graphics, HTML, videos, images and other content) on the website and our social media channels and in material published on it are owned by us. These works are protected by copyright laws and treaties around the world and all rights are reserved. Any use of such material is prohibited unless with prior consent.

You must not modify the digital or paper copies of any materials that you print off and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

In the case of any use, our status as the author of the material should always be acknowledged.

Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

3RD PARTY WEBSITES AND LINKS

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

DISCLAIMERS OF WARRANTIES

Website information: We try to ensure all information on the site is accurate and relevant however we offer no guarantee of this accuracy, relevance or completeness. We reserve the right to make changes without notice.

Estimated times for arrivals are provided by the valeter are only estimates. We do not guarantee that bookings will be completed within the estimated times as traffic and weather amongst other factors all play a part in logistics. 

We can not guarantee that we will accept all bookings, and we reserve the right to reject bookings at any time for reasons such as mechanical failure, illness, adverse weather conditions etc.

The foregoing disclaimers do not affect your statutory rights against us.

LIABILITY

General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these website terms affects your statutory rights.

TERMINATION

Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Platform and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:

you have used the Website in breach of our permitted terms of use

you have posted Reviews or other Visitor Material in breach Visitor Material Policy;

you have breached any other material terms of these Website Terms.

Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

ADDITIONAL TERMS

Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy.

Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and Service.